We are a growing tech company that is changing how people gain access to things. We need entrepreneurial people who want to learn new things, solve problems and help us build something great. If you want to be in on the ground floor as part of a fun, fast-paced team with opportunity for advancement, come join us!
This role will be the technical liaison between support, customer care and development teams. We are looking for someone who has both the excitement and technical abilities necessary to support our customers and support our vision of delivering a superior customer experience.
- Answer pre-sales technical questions
- Investigate, respond, and resolve any escalated support issues
- Document features and bugs
- Perform user acceptance testing and quality control for development
- Ensure all support documents and videos are best-in-class
- Perform additional responsibilities as requested and required
Skills and Experience
- Minimum 3 years of technical support experience
- Great problem-solving skills
- Quick learner – ability to learn new systems, services, and processes
- Passion for learning
- Attention to detail
- Desire to provide a positive customer experience
- Passion and personal ownership of doing things right
- Organized with an attention to detail
- Comfortable with Sales Force or comparable CRM tool
- Comfortable in a fast paced environment
- Ability to multi-task
VIZpin designs, manufactures and markets a complete cloud based access control solution that includes cloud based management tools (ACaaS), Smartphone apps and low cost Bluetooth controllers. The VIZpin solution provides a secure, convenient and affordable way to unlock any device by using your phone as your key and your network. VIZpin products are available through a network of VIZpin Certified Partners, OEMs and Licensees. VIZpin Inc. is privately held and based in PA.
Interested in this position?