We are a growing tech company that is changing how people gain access to doors, gates and more. We need entrepreneurial people who want to learn new things, solve problems and help us build something great. If you want to be in on the ground floor as part of a fun, fast-paced team with opportunity for advancement, come join us!

The Customer Support Technician will be the bridge between our customers and the development team. We are looking for someone who has both the excitement and technical abilities necessary to support our customers and support our vision of delivering a superior customer experience

Responsibilities

  • Answer pre-sales technical questions then make sure our documentation, website, videos and knowledge database are updated so you don’t have to answer the same question twice
  • Work closely with customers and dealers when new bugs pop up, reproduce and communicate those bugs clearly to the development team
  • Test new features and bug fixes to make sure they work perfectly and solve the customers’ needs
  • • Document new products and features through manuals, knowledge base and videos

Skills and Experience

  • Innate desire to put customers first
  • Desire to grow and learn new things
  • Comfortable taking things apart and putting them back togethers
  • Willing to go above and beyond to solve a problem
  • Passion and personal ownership of doing things right
  • Comfortable in a fast paced environment
  • Associates degree in a technical field

Interested in this position?