QSR (quick service restaurants) franchises that deliver food are known for high employee turnover. Often, QSR managers are provided with physical store keys, and when they arrive, unlock the front door for customer, and leave the back door locked. Employees and delivery people are typically given a code to the back door, so they can come and go without passing through customer areas. Most QSR companies have a policy to change the code each time an employee leaves the company or is terminated, but it rarely happens quickly, and often not at all. Likewise, when a manager leaves or is terminated, the policy is to re-key the door, but it doesn’t always happen either. Ensuring that ex-employees no longer have access can be an expensive proposition, but not nearly as expensive as the potential liability of having them return.
Our franchisee/owner was looking for a solution that would allow for easy granting and revoking of employee access anytime, from anywhere. He considered traditional cardkey systems but had concerns with the cost and administration of cardkeys. In addition, he discovered that they require a network connection for remote management, and using his existing network was impossible due to the franchise’s Zero Trust policy for devices using its POS data network. With their ongoing ISP and network support costs, in addition to $3K+ installation costs, cardkey systems were clearly not an option.
Check out VIZpin’s Case Study to see the solution, customers reviews, and highlights from this study.