Is your Smartkey not working?

Click the refresh button in the top right and try again.

Still not working? Try these additional steps:

  1. Close the VIZpin SMART app and clear ALL apps from your phone’s recent app list
  2. Open your phone’s settings and turn Bluetooth OFF and then back ON
  3. Re-open the VIZpin SMART app and try again

 

Advanced Troubleshooting


Another Unlock in Progress

Another user may have unlocked the reader before you and is still connected.  Click the link below for your device and follow these steps in this quick video to resolve.

iOS Users Click Here

Android Users Click Here

 

Reader Not In Range
The Bluetooth signal is not connecting between your phone and the VIZpin reader. Your key may be dim green instead of a bright green. Click the link below for your device and follow these steps in this quick video to resolve.

iOS Users Click Here

Android Users Click Here

 

iOS Users – App Stuck with Refresh Spinner
Users with iOS 13.0 or higher may experience a continue refreshing icon when they open the VIZpin SMART app after the phone has been updated.  Click the link below and follow the steps to resolve.

iOS 13 – Stuck in Refresh Mode

Here are the steps to resolve:

  • Open the iPhone’s recent app list
    Display this list by quickly double-pressing the Home button (older models) or swiping up from the bottom of the screen
  • Swipe up on the VIZpin SMART app to remove it from the list
  • Open the VIZpin SMART app again. Delete and re-download the app if the Login screen is not displayed.
  • Open the app after downloading, and select “Existing User”.
  • On Login screen, check the “Remember me” box, enter the phone # and password and tap “Login”.  The app will be stuck in refreshing mode if the “Remember Me” box is not checked.
  • After logging in, you’ll see a “Please wait while we refresh your VIZpin Keys” message. Force close the app once more and then reopen – the user should then be able to refresh normally and retrieve any keys he may have.

 

iOS Users – Bluetooth Error
Users may receive an error in their app that indicates their Bluetooth is not ready or has not finished initializing and to check their settings. Follow the steps below to resolve this issue.

  • Open the iPhone’s recent app list
    Display this list by quickly double-pressing the Home button (older models) or swiping up from the bottom of the screen
  • Swipe up on the VIZpin SMART app to remove it from the list
  • Open iOS Settings -> Privacy -> Bluetooth
  • Locate VIZpin SMART and ensure it is enabled/allowed
  • Go to iOS Settings -> Bluetooth
  • Toggle Bluetooth off and on
  • Open VIZpin SMART and try again